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  • Frequently Asked Questions

Frequently Asked Questions

TOP 10

1. How do I play in this lottery?
2. I missed the drawing, how can I find out about the results and see if I have a winning ticket?
3. When I win, do I get the whole amount or the amount after taxes?
4. How can I change the telephone number and address in my personal office?
5. I deleted the text message with the winning code. How can I claim my winnings?
6. Can foreign citizens play the lottery?
7. Why is the site undergoing technical work?
8. How do I register a ticket for Russokye Loto purchased from a distributor?
9. How do I remove used tickets from the ‘Purchased receipts’ section?
10. Can I remain anonymous if I win a big prize?

SECTIONS

CONDUCTING DRAWINGS

How do I play in this lottery?
I missed the drawing, how can I find out about the results and see if I have a winning ticket?
How do I play via text message?
How is the prize fund determined for the lottery drawings?
Почему значение суперприза в одних играх изменяется, а в других — нет?
Why does the value of the super-prize change in some games and not in others?

CLAIMING WINNINGS

When I win, do I get the whole amount or the amount after taxes?
I deleted the text message with the winning code. How can I claim my winnings?
Why do I get the message ‘This service is not accessible’ when I try to re-request the text message with the winnings code?
How much does a text message to receive the winnings code for the second time cost?
What do I do if I’ve lost my mobile phone with the text message about winning?
I’ve damaged the ticket, can I still claim winnings?
Can I claim winnings without presenting the winning ticket?

SETTING UP THE PERSONAL OFFICE

How do I change my telephone number and email address in my personal office?
Where can I find the number of my personal Stoloto Wallet?
How do I change my name, login, and password? Or what do I do if I’ve forgotten my registration details?
How do I remove used tickets from the ‘Purchased receipts’ section?
Where and how do I activate a gift code?
How can I unsubscribe from text messages and emails?

TROUBLE-SHOOTING AND COMMON PROBLEMS

If I’ve lost the ticket, can I replace it?
Why do I need to write down the unique code and the receipt number?
Why didn’t the payment terminal issue me a ticket?
Why is the site undergoing technical work?

GENERAL QUESTIONS

How do the lotteries work?/a>
What is a multiple bet?
What is a guaranteed superprize?
What is advance play?
What is a rollover draw and why is it held?
Where can I find statistics on drawings?
Can foreign citizens play the lottery?
Как подарить ставку?

SAFETY

Can I remain anonymous if I win a big prize?

TECHNICAL QUESTIONS

How do I register a ticket for Russokye Loto purchased from a distributor?
What is a screenshot, why do I need it and how do I make it?
What are cookies and how do I turn them on?

ГЛОССАРИЙ

 

 

GLOSSARY

CONDUCTING DRAWINGS

How do I play in this lottery?

Rules for «State Lotto 5 out of 36»
Rules for «State Lotto 6 out of 45»
Rules for «State Lotto 7 out of 49»
Rules for «Sportlotto 6 out of 49»
Rules for игры «Rapido»
Rules for игры «KENO-Sportlotto»
Rules for «12/24»
Rules for «Топ-3»
Rules for «Всё по сто»
Rules for Russokye Lotto
Rules for the State Housing Lottery
Rules for «Золотой подковы»
Rules for «6 из 36»
Rules for «Дуэли»
Rules for «Прикупа»
Learn more about playing via the website
How to play via text message

I missed the drawing, how can I find out about the results and see if I have a winning ticket?

You can find the results of drawings at ticket distribution points, on the www.stoloto.ru website (the results for the most recent drawing are on the main page), in the newspaper Moskovsky komsomolets on Tuesdays (Moscow) and Wednesdays (in the regions), or by telephone on +7 (499) 270-27-27, or use the Help button. In addition, you can see the results of previous drawings in the Drawings Archive section, there is one for each game. Go to the menu All Lotteries, located in the upper left corner of the site, select the game you are interested in, and find the Drawings Archive section.
You can check your lottery ticket using the link Check Lottery Ticket. To select the game you want use the buttons on the left side of the screen.
Pay close attention to the information on how to check an advance play ticket.

How can I play via text message?

In order to place bets via text message, you need to send a minimal text (each game has its own) and the numbers you have chosen, entered with a space, to the number 9999. For more information on how to do this, look at the How to play via text message section.
From May 1, 2014, all mobile phone operators have set automatic notification of charges for short text numbers (ANC). This service informs the subscriber of the cost of sending a request to a paid text number before the charge is made. This service is free.

*How is the prize fund determined for lottery drawings? *

In State Lotto 5 out of 36, winnings are fixed for correctly guessing 2, 3, or 4 numbers. The winning amount for 5 correct numbers is determined after the payouts are made for tickets with 2, 3, or 4 correct numbers.
In State Lotto 6 out of 45, winnings are fixed for correctly guessing 2 numbers. The winning amounts for 3, 4, 5, and 6 correct numbers are determined based on percentages.
In State Lotto 7 out of 49, winnings are fixed for 3 correct numbers. The winning amounts for 4, 5, 6, and 7 correct numbers are determined based on percentages.
In Sportloto 6 out of 49, winnings are fixed for 3 correct numbers. The winning amounts for 4, 5, 5+bonus ball and 6 correct numbers are determined based on percentages.
In the game Rapido, winnings are fixed and the prize fund is 67% of takings. In order to win, you only need to get 5 correct numbers in the first field or 4 correct numbers in the first field plus one number in the second. There are a total of 9 winning categories in Rapido, and four of them are paid out on bets without a single correct number in the second field.
In the game KENO-Sportloto winnings are fixed. The more correct numbers you guess, the more you win. The amount you can win is also affected by the size of the multiplier you selected.

Why does the value of the superprize change in some games and not in others?

‘Superprize’ refers to an unclaimed first category prize that rolls over from drawing to drawing. The exact size of the superprize is determined by the results of the drawing and can vary in both directions.

Как узнать, в каком тираже участвует моя ставка тиражных лотерей?

Номер тиража, в котором участвует ставка, будет отображен в квитанции, которую вы найдете в Личном кабинете сразу после оформления ставки. При этом ставка не обязательно будет участвовать именно в ближайшем тираже. Возможны технические задержки, которые могут сдвинуть начало участия ставки на другой тираж. Задержки связаны с тем, что для регистрации ставки в лотерейной системе требуется определенное время, на которое влияет только загруженность сетей операторов связи. Техническое подразделение сайта stoloto.ru на это повлиять не может.

CLAIMING WINNINGS

When I win, do I get the whole amount or the amount after taxes?

When you win the entire sum is paid out. Lottery winners are independently responsible for paying taxes on income received as winnings.

Taxes are payable on winnings of any amount. According to the law, the rate of tax on winnings in a paid lottery is 13%. For persons who are not tax residents of the Russian Federation, the rate of tax is 30% on winnings.

Tax declarations must be filed by April 30 of the year following the win. Taxes must be paid no later than July 15 of the year following the win.

I deleted the text message with the code. How do I claim my winnings?

Winnings up to 10,000 rubles you can claim directly into the Wallet in your Personal Office, in which you have the winning receipt with the lost code. For this, activate the option to automatically receive winnings in the area located in the upper right corner of the Wallet page. The money will be transferred within 24 hours, after which you can take it out using your preferred method. If you need to claim a larger amount, contact customer services.
If you have accidentally deleted the message with your winnings code, you can send a request to short number 9999. The format for the request is: code XXXXX, where XXXXX is the number of your winning receipt, entered (essential!) with a space. If you need several codes, request them all at once. The format for the request is: all. The cost of the text message request will not exceed the cost of sending a normal text message under your mobile operator plan. The code will be sent to you by text message.

Why do I get the message ‘This service is not accessible’ when re-requesting a winnings code by text message?

You are probably sending the text message to the old number. The new number for requests is 9999. If the number was entered correctly, but you’re still getting the same answer, check with your phone company to make sure that you have this service enabled (sending texts to short numbers).

How much does it cost to send a text message re-requesting a winnings code?

The cost of the message depends on your mobile phone operator’s pricing. In any case it will not exceed 1.77 rubles excluding VAT.

What do I do if I have lost my mobile phone with the text message about winnings?

You need to call your phone company as soon as possible and block your SIM card. After you get a copy of a card and restore the number you can re-request a text message with your winnings code

I’ve damaged the ticket, can I claim my winnings?

You can only claim winnings with a ticket whose authenticity can be confirmed. Tickets are checked by scanning the graphic barcode. If this is damaged, the ticket can be checked manually by entering the numerical code (the numbers under the barcode). If that is also not decipherable (for example if one of the figures has been erased), it will not be possible to check the ticket, and winnings cannot be paid out. There is a difference between claiming winnings on a lottery ticket and on a lottery receipt.

Can I claim winnings without presenting the winning ticket?

No. In order to claim winnings, it is essential to present the winning ticket. The only exception is winnings with a lottery receipt. In this case it is sufficient to present the unique code and the number of the receipt, as well as the winnings code that you received via text message.

SETTING UP THE PERSONAL OFFICE

How do I change my phone number and email address in my personal office?

It is not possible to change the number of the mobile phone that you gave when you registered. This could lead to mistakes in transferring money, since the telephone number is the main way that we identify users of the stoloto.ru website. This is the number linked to your Wallet. When you registered you were warned that it would not be possible to change the telephone number given during registration.
We recommend that you register a new personal office with a new number and play from that account. You will also need a new login (you can take your old one and add a few characters to it) and a different email address. If you have to set up a new email address specifically to register, then set up a redirect from that address to one that you use more frequently.
You can change your email address in your Personal Office. Enter your new email address in the Personal Details section of your profile. Then you will receive an email to the address given, requiring confirmation. Follow the link provided, and you will get a code sent to your phone. Enter the code and your new email address will be activated.

How can I find out the number of my Stoloto Wallet ?

You can find your Wallet number in the upper left corner of the Wallet section, underneath your balance. The Wallet section is located in your Personal Office.

How can I change my name, login, and password? Or what should I do if I have forgotten my registration details?

You can change your name and password in your Personal Office (in the My Profile section). You cannot change your website login*. In order to change your password you can use the retrieval system. In the letter after the words ‘for the user’, there will be a link to change your password.
*Users who registered on the website before May 2015 have a login. Users who registered after this date simply enter their email address to log in to the site.

*How do I remove used tickets from the ‘Purchased receipts’ section? *

You cannot delete the used tickets by yourself. They are automatically transferred to the archive 180 days after the drawing.

Where and how do I activate a gift code?

In order to use a gift code, you need to be a registered user of our site.
In order to pay for a ticket with a gift code, select a ticket for the game that you want on the stoloto.ru website, and place it in your basket. Then in the basket, select ‘All methods of payment’*, select Gift Code, and click Pay. Copy the code in the window that pops up and enter the check code. Click Continue. Your bet has been placed.

If you open All Methods of Payment and you do not see the Gift Code option, select Promotions from the left side of the screen.

How do I unsubscribe from text messages and emails?

You can unsubscribe from messages in your Personal Office, in the section My Profile: Subscriptions. You can also send an email to unsubscribe to info@stoloto.ru, or get in touch with a consultant by using the Help button on the website and entering the email address or phone number you wish to unsubscribe.

TROUBLE-SHOOTING AND COMMON PROBLEMS

If I lost my ticket, can I get a replacement?

If the bet was placed at a retail sales point (no telephone number was given when placing the bet), then a lost lottery ticket cannot be replaced. If the ticket was obtained at a retail sales point including a phone number, or at a terminal, or by text message, then you can register on the www.stoloto.ru website using the same telephone number that you used to place the bet. The receipt will automatically appear in your personal office and you will be able to claim your winnings.

Why do I need to write down the unique code and receipt number?

The unique code and the receipt number serve as proof that the bet was really placed. In the event that the payment terminal breaks or you lose or damage your ticket, this information will allow you to stay in the game. Then you can print out a receipt from another payment terminal in the same system.
Don’t confuse ‘unique code’ and ‘winnings code’. The unique code is printed on the receipt together with the receipt number and confirms the bet for a drawing, while the winnings code is only sent out if a bet has won, and is only sent by text message to the number used when placing the bet.

Why didn’t the payment terminal issue me a ticket?

This is probably due to a problem with the payment terminal. It is exactly for this type of situation that we suggest that you write down the unique code and the receipt number while placing your bet. If you have done this and you have received the text message to your mobile, then you are playing in the drawing.

Why is the site undergoing technical work?

Technical work refers to temporary necessary measures due to reloading the site’s systems. This is essential to ensure continued smooth and stable functioning of the website. The average expected time for technical maintenance work is a few minutes. Please wait, and then simply refresh the page.
If refreshing the page doesn’t help, we suggest clearing your browser cache.

GENERAL QUESTIONS

What types of lotteries are there?

There are drawing lotteries and instant lotteries (non-drawing).
A drawing lottery is a lottery in which the drawing to determine the winner of the prize fund is held at one, given time, after distribution of lottery tickets, lottery receipts, and electronic lottery tickets. Holding such a lottery can include separate drawings. In our lottery supermarket, drawing lotteries include: State Lotto 5 out of 36, State Lotto 6 out of 45, State Lotto 7 out of 49, Rapido, Russkoye Lotto, State Housing Lottery, Sportloto 6 out of 49, and KENO-Sportloto.
An instant or non-drawing lottery is a lottery where the result is immediately revealed to the player. In our lottery supermarket, instant lotteries include: the Lottery All-around, Heights of Success, Sporting Season, Sport without Borders, Happy Starts, Sport Holiday, Patterns on Ice, and Let’s Go!

What is a multiple bet?

A multiple bet is a bet in which in one playing field more than 5 numbers are selected for the game State Lotto 5 out of 36, more than 6 for State Lotto 6 out of 45 and Sportloto 6 out of 49, and more than 7 numbers for State Lotto 7 out of 49.
Altogether in one field you can select up to 12 numbers in State Lotto 5 out of 36 with a bet either on the website or with a paper ticket. For the game State Lotto 6 out of 45 on a paper ticket you can choose up to 19 numbers, and on the website you can select up to 15, due to the limits on the maximum payment. For the game State Lotto 7 out of 49 on both a paper ticket and the website, you can select up to 16 numbers. In Sportloto 6 out of 49, you can select up to 19 numbers on a paper ticket and up to 17 on the website (due to limits on the maximum payment). If you place a multiple bet in one playing field of the ticket, the numbers selected for the multiple bet will build up the maximum possible unrepeatable simple combinations. This significantly increases the likelihood of winning, but also affects the price of the ticket.

What is a guaranteed superprize?

The value of the superprize is composed of accumulated and guaranteed parts. The accumulated part of the superprize is based on the resources of the prize fund, while the guaranteed part is based on funds from the lottery organizer. As soon as the accumulated superprize exceeds the guaranteed, the figure begins increasing. The sum of the accumulated part of the superprize can be found in the protocols from the lottery commission, which are published on the drawings pages.

What is advance play?

Advance play is the chance to play one lottery receipt in several drawings. You select your numbers, then select the number of drawings, pay for the receipt, and follow the results. It can happen that the same ticket can win in several drawings. When checking an advance play ticket you need to put in the number of the first drawing for which the bet was placed. Winnings on an advance play ticket can only be claimed after all drawings detailed on the receipt have been held. The maximum number of drawings depends on the particular game.

What is a rollover drawing and why is it held?

In accordance with the published federal law On Lotteries which came into force on August 10 2010, a rollover drawing must be held no less frequently than once per year for each year in which the lottery is held (Part 2 Article 18 of the federal law On Lotteries).
Earlier, according to the law On Lotteries which was in force up to July 2010, if the superprize of a lottery was not won in 20 drawings, then in the 21st drawing the accumulated superprise was split among all winning tickets. If someone correctly guessed the winning combination in the 21st drawing, the superprize was not split and went wholly to the winner.

How can I find statistics on the drawings?

To do this, go to the All Lotteries menu, located in the upper left corner, select the game whose archive you want to look at, and then select the Drawings Archive section, located under the section ‘How to play?’.

Drawings archive «State Lotto 5 out of 36»
Drawings archive «State Lotto 6 out of 45»
Drawings archive «State Lotto 7 out of 49»
Drawings archive «Sportloto 6 out of 49»
Drawings archive игры «Rapido»
Drawings archive игры «KENO-Sportloto»
Drawings archive «12/24»
Drawings archive «Топ-3»
Drawings archive «Дуэли»
Drawings archive «Прикупа»
Drawings archive «Всё по сто»
Drawings archive Russkoye Lotto
Drawings archive State Housing Lottery
Drawings archive «Золотой подковы»
Drawings archive «6 из 36»

Can foreign citizens play the lottery?

Yes, if they are legally capable and at least 18 years old. To play on the site you need a SIM card with a number from a Russian, Belarussian, Kazakh, Tadjik, Moldovan, or Ukrainian mobile phone company in order to complete your registration and receive information in the future. There are specific rules governing claiming winnings and paying taxes for foreign citizens.

Как подарить ставку?

Для этого есть два способа:

1.1 Выберите билет на странице ставки, нажмите на кнопку «подарить другу», после чего введите контакты получателя и отправьте подарок.

1.2 На этой странице нажмите «подарить», добавьте поздравление, которое увидит ваш друг у себя в письме, и подпись. По желанию вы также можете добавить открытку. Теперь выберите билет(ы), добавьте контакты получателя, Перейдите к оплате и оплатите любым удобным способом. Все! Ваш подарок отправлен.
1.3 На странице ставки в мобильном приложении — выберите числа, нажмите на значок подарка, введите номер телефона друга и оплатите ставку.

Подробную видео-инструкцию можно посмотреть тут

2. Я хочу подарить много ставок другу. Как это сделать?

Эта функция доступна здесь.
Просто выберите несколько билетов при оформлении подарка, и они появятся у вашего друга.

3. Я ошибся в номере мобильного телефона, когда дарил ставки. Что делать?

К сожалению, мы не можем отменить ставку, она автоматически добавлена в наш реестр. Вы можете оформить новую ставку для друга. Будьте внимательнее.

4. Я подарил ставку другу. Где ему ее найти?

Вашему другу пришло смс-сообщение, а также письмо на имейл, где есть ссылка, пройдя по которой он увидит подарок.
Если друг зарегистрирован на сайте stoloto.ru, то он увидит подаренную ставку у себя в Личном кабинете.

5. Я могу быть уверен, что друг получит подарок?

Да, конечно. На ваш имейл будет отправлено письмо с информацией о подарке.

6. Я подарил ставку другу, а она не отобразилась у него в Личном кабинете.

Если вы ввели всё правильно, и друг получил оповещения по смс и имейлу, но не получил подарок в ЛК, то ему необходимо написать в нашу службу поддержки пользователей кнопка «помощь»

Мы обязательно поможем!

7. Как и где друг может получить выигрыш?

В случае выигрыша вашему другу придет смс с кодом выигрыша. Подробнее

GENERAL QUESTIONS

Can I remain anonymous if I win a big prize?

Yes. You can get more details on this issue during a personal visit to complete documentation at the company’s central office at The Avilon business Centre, room 1201, 43 Volgogradsky Prospekt, building 3, Moscow (metro station Tekstilshchiki, last car from the centre). You can also learn more about security measures for conducting the lottery at www.stoloto.ru/user-security.

TECHNICAL QUESTIONS

*How can I register a Russkoye Lotto ticket purchased from a distributor? *

The distributor registers the ticket – he sends the data about the sale, the system automatically records that it was purchased and puts it into play for the drawing. Later you can check the ticket by its number and the drawing number on our website at www.stoloto.ru/ruslotto/check_bulletin.

What is a screenshot, why do I need it and how do I make one?

Скриншот — это точное изображение того, что вы видите в данный момент на экране монитора. Скриншот нужен для того, чтобы вам было проще объяснить в своем письме суть той или иной проблемы.

A screenshot is an image of exactly what you see on your monitor screen at a precise moment. A screenshot may be necessary to help you explain in your letter what kind of problem you are having.

To make a screenshot on a PC, you need to:
1. In your browser, open the page that you need an image of.
2. Hit the PrintScreen (PrtSc) key on your keyboard – usually located to the right of the BackSpace key in the upper right corner of your keyboard.
3. Open the letter to which you need to attach the image, either as a Word document or Paint.
4. Select ‘Paste’ from the menu or press Ctrl + V, and the image will appear in the body of the letter or on the document page.

To take a screenshot on a Mac, you need to:
1. In your browser, open the page that you need an image of.
2. Press Shift + Command + 3, to save an image of your screen (or using Shift + Command + 4, you can copy and save only the necessary section of the image).
3. Open the letter to which you need to attach the image, either as a Word document or in a graphics editor programme.
4. Select ‘Paste’ or press Command + V, and the image will appear in the body of the letter or on the document page.

What are cookies and how do I turn them on?

Cookies are small fragments of data sent by the web server and stored on the user’s computer. Every time the browser tries to open a page, that site will re-send these data to the web server. This is done to save user data on his computer.

To turn on cookies, you need to:

1. Go to your browser settings.*
2. In the menu window, select ‘General settings’, ‘Parameters’, or ‘Service’ (depending on which browser you are using).
3. Go to ‘Expand’ (in Internet Explorer the necessary section is called ‘Additional’, in Firefox it’s called ‘Privacy’).
4. Select automatic processing of cookie files (or automatic history memory).
5. If you are using Chrome, in the menu ‘Show additional settings’, select ‘Content settings’ and put a tick next to ‘Allow saving of local data (recommended).’
6. Click on ‘Done’ and close the window.

*The sequence of setting up cookies files might differ slightly from browser to browser.

GLOSSARY

Random number generator (RNG) — lottery equipment consisting of hardware and software that is used to determine the winners in drawing lotteries. The RNG ensures random selection.

The random number generator generates a random stream of numbers just like a lottery machine or, for example, Mikhail Borisov, presenter of Russokye Lotto, when he draws the barrels out of the sack. The principle of any numbers-based lottery is always the same – numbers are selected on a completely random basis.

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Winnings code — a number composed of four figures which the player will receive in the event of a win, sent by text message to the mobile telephone number given at registration. The code is needed if you played on stoloto.ru, via text message, via a payment terminal, or at several retail sales points.

Payment systems — systems to transfer money using electronic fund transfer, the procedures for which are determined under Federal Law ‘On a national payment syste’, of 27.06.2011 N 161-FZ

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Payment terminal and instant payment terminal — electronic automatic equipment that accepts payments from individuals on a self-service basis.

Terminals via which you can play in the Russian state lotteries:

Unique code — the number of your play combination, located on the receipt.

Внимание! Неоплаченные билеты

Как, уже уходите? А ведь у вас в корзине остались на сумму . Возможно, именно они принесут вам победу.

Оплатить их прямо сейчас?

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Подробную информацию вы можете узнать, связавшись с вашим персональным менеджером.

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